Frequently Asked Questions
How do I change my password?

In order to change your password please do the following:

  1. Log into ProspectPRIME by going here.

  2. Enter your email address in the field below Email.

  3. Enter your password in the field below Password.

  4. Single left click the button labelled Login.

  5. Single left click on the downward carat next to your username in the upper-righthand corner of the screen.

  6. In the dropdown menu that appears single left click on Profile.

  7. In the modal window that appears single left click Change Password.

  8. Enter your current password in the field next to the label Old Password.

  9. Enter your new password in the field next to the label New Password.

  10. Re-enter your new password in the field next to the label Confirm New Password.

  11. Single left click the button labelled OK.

What are the search syntax terms I can use to optimize my search results in ProspectPRIME?

Beyond standard bolean search connectors, ProspectPRIME offers advanced tools allowing for efficient search queries providing users with more relevant results. Below you will find a table of such search connectors, what these connectors will find, and examples on how you can use these connectors.

Search Connector Finds Example
Documents containing both search words stock AND option
stock & option
Documents containing either of the search words stock OR option
stock | option
Documents containing the first search word(s), but excluding the second search word(s) stock NOT option
stock ! option
W/N Documents containing search word(s) that are within 'N' words of each other
N = any number
stock w/5 option
executive w/10 compensation
plan of arrangement w/20 arrangement agreement
PRE/N Documents in which the first search word(s) precedes the second search word(s) by no more than ‘N’ words
N = any number
stock pre/5 option
* Documents containing any characters at the end of a root word
N = any number
option* will find option, options, optional
merg* will find merger, merged, merging
? Replaces any single character of a search word appl? will find apply and apple
licen?e will find license and licence
~ Documents containing grammatical variations of a search word apply~ will find apply and application
"keyword" Documents containing search word(s) exactly as they are typed. Note that quotation marks are most commonly used when AND, OR or NOT are part of an actual phrase (as opposed to being search connectors) "risks and uncertainties"
"representations and warranties"
(keyword) Specifies order of operations in your search phrase, ensuring expressions are searched as a group (stock w/5 option) and compensation
= Replaces any single numerical digit of a search term IRFRS 3= will match any number between 30 and 39
MONTH 4= will match any number between 40 and 49
% Seeks and returns matches on misspelled and conceptualized search keywords insur%nce will include insurance and the misspelled word insurence in its results
l%iability will include liability and the misspelled word laibility in its results
Why am I seeing a Flash error message?

Adobe Flash is one of the most popular plugins on the Internet, however because of its popularity, it is also a plugin that is vulnerable to malicious attacks. In order to avoid receiving error messages and such, we suggest that you always have the most up-to-date version of Adobe Flash that is available. To make sure that you have the most up-to-date version, please visit Adobe's about Flash Player page. The box labelled Version Information states what version of Adobe Flash you are currently running. Compare this version number with the version number listed in the table. If they are the same, you have the most up-to-date version. Otherwise, head on over to the Player Download Center and download the most up-to-date version.

How can I make sure that I do not see these Flash errors?

DisclosureNet recommends that you use Google Chrome to access their platform. You can download Chrome here.

If you would prefer to use another browser, but you are still seeing error messages from Flash, you can stop the messages by doing the following:

In Firefox

  1. Single left click the “hamburger” menu button.

  2. Single left click Add-ons.

  3. Single left click Plugins.

  4. Single left click on the Options button that is associated with Shockwave Flash.

  5. Single left click the check box next to Enable Adobe Flash protected mode (i.e. uncheck the box).

  6. Restart Firefox.

In Internet Explorer

  1. Single left click the gear in the upper right hand corner.

  2. In the dropdown menu single left click Internet Options.

  3. Single left click the tab labelled Advanced.

  4. Scroll down to Security.

  5. Single left click the check box next to Enable Enhanced Protected Mode (i.e. uncheck the box).

  6. Restart Internet Explorer.

Please let us know if you continue to receive these Flash error messages.

What do I do if I still have more questions?

If you have any further questions, please contact us.
Phone (705)325-5552 (during regular EST business hours)

Contact Us

Please contact us to schedule a demonstration of how ProspectPRIME can help you find and track your current and potential donors.

Office Address
14 Erb St. W.
Waterloo, ON
N2L 1S7

Billing Address
10 Bluevale St. N.
Waterloo, ON
N2J 3R3